General Conditions of Sale

1. General information

The website www.osvarice.com is published by the company OSVAR (hereinafter “we”, “our” or “OSVAR”), which specializes in the sale of high-end jewelry.

- Company name: OSVAR
- Name of legal representative: Mathéo Delage
- Legal status: Micro-enterprise
- Address: 17 rue de Coulimbre, 17600 Sablonceaux, France
- SIRET: 88823662700020
- Email: osvarcontact @gmail.com

2. Scope of application

These General Terms and Conditions of Sale (GTC) govern all orders placed on our website www.osvarice.com. By ordering a product, the customer unreservedly accepts these GTC.

3. Products

OSVAR jewelry is described with the greatest possible accuracy. Photographs are not contractually binding but faithfully reflect the product's characteristics, notably thanks to realistic studio-style visuals. Each piece is carefully inspected before shipping.

4. Orders

All orders are confirmed by email and become final upon payment validation. OSVAR reserves the right to cancel any order in the event of a prior dispute, suspected fraud, or out-of-stock condition.

5. Price

Prices are indicated in euros (€) inclusive of all taxes (TTC). OSVAR reserves the right to modify its prices at any time, but the rate applied remains the one indicated at the time of the order.

6. Payment

Payment is made using the secure methods offered on our website (credit card, Apple Pay, etc.). Payments are processed by Shopify Payments and meet PCI DSS security standards.

7. Delivery

- Areas served: France, Europe, and international depending on the options offered at the time of payment.
- Delivery times: Delivery times are on average 3 to 7 working days (excluding personalized manufacturing).
- Fees: Indicated at the time of order. Delivery may be free for orders over a certain amount.

8. Right of withdrawal

In accordance with the law, you have 14 days from receipt to exercise your right of withdrawal, except for personalized or made-to-order items.

Returns must be made in their original condition, unworn, with their original packaging. Return shipping costs are the responsibility of the customer, unless we made an error.

9. Warranty and after-sales service

- All our jewelry benefits from the OSVAR Lifetime Guarantee against manufacturing defects.
- Custom-made or made-to-order products are also covered by our 30-day Quality Guarantee, offering free repairs in the event of a defect.

For any warranty claim: contact us at osvarcontact@gmail.com with proof of purchase and photos of the defect.

10. Intellectual Property

All elements of the OSVAR website (visuals, texts, logo, products) are protected by intellectual property rights. Any total or partial reproduction is strictly prohibited.

11. Personal data

The information collected during the order process is necessary for its processing. It is secure, confidential, and never resold. To learn more, see our Privacy Policy.

12. Applicable law

These General Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will always be preferred. Failing this, the competent courts will be those of the location of OSVAR's registered office.